operator 接线员
extension 分机
to transfer 转接
to hold on 稍等，不挂机
to put through 接通
to put sb on 让某人接电话
to leave a message 留言
to take a message 捎个口信
Can I ask who is calling，please？请问你是哪位？Could I speak to Mr.Smith？/May I speak to Mr.Smith？我可以与史密斯先生通话吗？
I'll put you through.我将为你接通电话。Can you hold the line please？/Can you hold on a moment please？请你先别挂电话，等一会儿好吗？
Hold on，please./Hang on，please./One moment，please./Just a moment，please./Just a second，please.请稍等。
I'm afraid Mr Fisher is not available at the moment.菲舍先生现在恐怕不方便接电话。The line is busy.此线路忙。Mr Jackson isn't in at the moment./Mr Jackson is out at the moment.杰克逊先生现在不在。
Could I take a message？您需要我捎个口信吗？Would you like to leave a message？您想留言吗？Do you mind if I use your phone？我能借用一下你的电话吗？No，please go ahead.可以，请用吧。I'm sorry for calling you this late(early).
真抱歉，这么晚了还(早就)给您打电话。I'm calling about tomorrow's meeting.
我给您打电话是关于明天开会的事。I'm calling you back.我给您回电话。He's been expecting your call.他一直在等您的电话。Would you mind calling back later？/Could you call back later？您能过会儿再打吗？
I'll put him on.我让他接电话。Mr.Baker is on Line One.贝克先生打来电话，1号线。You have a call from Mr.Hill of ABC.ABC公司希尔先生的电话。Your party is on the line.您要找的人来接电话了。I'm transferring your call to the sales department.我把您的电话接到销售部去。
A=Operator(接线员)
B=John(约翰)
C=Richard(理查)
A：Hello，ABC Company.How can I help you？A：您好，这里是ABC公司。请问您有什么事情？B：This is John White.Can I have extension 3722？B：我是约翰·怀特。您能帮我接3722分机吗？A：Certainly，hold on a minute please.I'll put you through.A：好的，请稍等，我将为您接通。
C：Philip Wood's office，Richard speaking.
C：这里是菲力普·伍德的办公室，我是理查。B：This is John White calling.Is Mr Wood in？B：我是约翰·怀特。伍德先生在吗？
C：I'm afraid he's out at the moment.Can I take a message？C：很抱歉，他现在不在。您需要留言吗？
B：Yes，Could you ask him to call me at 3645876.I need to talk to him about the order.It's urgent.B：好的。麻烦你让他打3645876找我。我需要和他谈谈订单的事，非常紧急。
C：Could you repeat the number please？C：您能再说一遍号码吗？B：Yes，that's 3-6-4-5-8-7-6，and this is John White.B：好的，是3-6-4-5-8-7-6，我是约翰·怀特。C：Thank you Mr White，I'll make sure Mr.Wood gets this as soon as possible.C：谢谢您，怀特先生。我会尽快告知伍德先生您的留言。B：Thanks，bye.B：谢谢，再见。C：Bye.C：再见。
A=Jim(吉姆)
B=Mike(迈克)
In this conversation，Jim Smith is the owner of a small company that manufactures boats.He is having a telephone conversation with Mike Hill，owner of a seaside resort.在这则对话中，吉姆·史密斯是一家小船只制造公司的业主。他正和一家海滨度假地的业主迈克·希尔在电话里交谈。A：Jim Smith speaking.Who is calling，please？A：我是吉姆·史密斯，请问你是哪位？B：Hi，Jim.This is Mike Hill.B：吉姆，你好！我是迈克·希尔。A：Hello，Mike.What can I do for you？
A：迈克，你好！需要我为你做什么吗？B：I need two boats to rent to guests.Can you give me a price quote？B：我需要两只船租给游客。你能给我个报价吗？A：Let me see……Uh，the list price is US$3，600.You're a valued customer，so I'll give you a 10％discount.A：让我想想……呃，报价单上是3，600美元。您是我们的重要客户，我会给你10％的折扣。B：That's very reasonable.Do you have them in stock？B：那很合理。你们有现货吗？
A：Sure！A：当然有！B：That's good.The tourist season is just around the corner，so I need them pretty quick.What's the earliest shipping date you can manage？B：那很好。旅游旺季就要到了，所以我急需它们。你最早的发货日期是什么时候？A：They can be ready for shipment in 12 weeks.A：可以在1-2周内准备好装船。
B：Perfect.What's the total CIF price，Jim？B：棒极了。到岸价格是多少，吉姆？A：Hang on……The price will be US$8，000 to your usual port.Do we have a deal？A：稍等……价格是8，000美元，到原先的港口。成交吗？B：You bet！Send me a fax with all the information，and I'll send you my order right away.B：当然！给我发一份所有相关信息的传真，我会立即下订单。B：Great！Nice doing business with you again，Jim.Bye for now，and say hello to the family for me.B：好极了！很高兴再次和你做生意，吉姆。那再见了，带我问你家人好。A：Will do，and the same goes for me.Bye，Mike.A：我会的，也带我问侯你家人。再见，迈克。
1.Is Mr.Wood in？是问伍德先生是否在办公室。这里的in是副词，表示位置。
2.Richard/Jim Smith speaking，Nice doing business with you again，和Will do 都是省略形式，它们的完整形式分别是Richard/Jim Smith is speaking，It is nice doing business with you again，和I will do.这些口语中的省略形式虽然不符合语法，却仍能传达意思，因此也被人们所接受。它们体现出口语的自然灵活。
3.price quote 报价
4.in stock 存货，现有，备有。例如：The shop has plenty varieties of goods in stock.商店有种类繁多的存货。
5.around the corner是个习语，可指距离上非常近，也可指时间上即将到来。例如：The hospital is around the corner.医院距此很近。The Spring Festival is around the corner.春节将要来临。
6.CIF price：到岸价格，指包含成本，保险费和运费的价格。CIF是由Cost，Insurance，和Freight 三个单词的第一个字母大写组成。指当货物在装运港越过船舷时(实际为装运船舱内)，卖方即完成交货。货物自装运港到目的港的运费保险费等由卖方支付，但货物装船后发生的损坏及灭失的风险由买方承担。
7.You bet！口语中用来代替Yes，表示肯定，强调对方的猜测是正确的，或对方的建议非常好。例如：
Are you happy？你高兴吗？
You bet！那还用说！商务贸易常用简写
1.B/L bill of lading 提单
2.L/C letter of credit 信用证
3.D/P documents against payment 付款交单
4.D/A documents against acceptance 承对交单
5.T/T telegraphic transfer 电汇
6.CFR cost and freight 成本加运费价格
7.C.I.F cost，insurance and freight 到岸价格
8.F.O.B free on board 离岸价
9.F.A.Q fair average quality 良好平均品质
10.FCL full container load 整箱货
11.LCL less than container load 拼箱货
12.D/D demand draft 即期票汇
13.P.A particular average 单独海损
14.F.P.A free from particular average 平安险
15.W.P，A with particular average 水渍险
16.G.A general average 共同海损
17.LIBOR London inter bank offer rate 伦敦银行同业拆借利率
18.EXW ex works 工厂交货
19.FCA free carrier 货交承运人
20.DAF delivered at frontier 边境交货
21.DES delivered ex ship 目的港船上交货
22.DEQ delivered ex quay 目的港码头交货
23.DDU delivered duty unpaid 未完税交货
24.DDP delivered duty paid 完税后交货
25.M/T mail transfer 信汇
26.S/O shipping order 装货单
27.G.S.P generalized system of preferences 普通优惠制
28.C.C.V.O combined certificate of value and origin 估价和原产地联合证明书
29.A.W.B air way bill 空运提单
30.A/V ad valorem 从价
31.C.O.D cash on delivery 货到付款
32.D/W deadweight 重量货物
33.D.W.T deadweight tonnage 载重吨位，重量吨位
34.D.P.V duty-paid value 完税价格
35.E/D export declaration 出口申报单
36.GATT General Agreement on Tariffs and Trade 关税及贸易总协定
37.L/G letter of guarantee 担保书，保证书
38.M/T metric ton 公吨
39.N/N non-negotiable，not negotiable 非流通的，不可转让的
40.O.B/L ocean bill of lading 海运提单
41.S/D sight draft 定单号数
42.S/D sight draft 即期汇票
43.NTB non tariff barrier 非关税壁垒
44.T.P.N.D theft，pilferage and non-delivery 偷窃提货不着
45.W.W warehouse to warehouse 仓至仓
46.Yd(s)yards 码
47.W/M weight or measurement 重量或体积
48.W.R.(W/R)war risk 战争险，兵险
49.U.L.underwriter laboratories 美国保险人公会所设的检验机构
50.T/R trust receipt 信托收据
Early Shopper
It was Christmas and the judge was in a benevolent mood as he questioned the prisoner."What are you charged with？"he asked.
'Doing my Christmas shopping early，'replied the defendant.
'That's no offense.'replied the judge，'How early were you doing this shopping？'
'Before the store opened，'countered the prisoner.
Fax 传真接发
to send a fax 发送传真
to receive a fax 接收传真
fax number 传真机号码
file 文件
archive 档案
cover sheet 封页纸张
feeder tray(传真机中的)输入盘
to plug sth.in 将……插入
recipient 接收人
destination fax machine 目标传真机
pantelegraph(早期的)传真电报
sensor 传感器
modem 调制解调器
receiver 接收器
display screen 显示屏
optical scanner 光电扫描仪
access code 接入码
activity journal 活动日志
adding or inserting sheets 添加或放入纸张
adding the cover 增加封页
air vent 通风口
alarm 报警器，报警音
alarm lamp/light 报警指示灯
assigned number 分配号
to block junk fax 阻止垃圾传真
fax call 传真信号
fax document 传真原稿
fax exit 传真出纸口
fax forwarding 传真转发
fax number 传真号码
fax tone 传真音
Please turn the fax machine on.请启动传真机。You have to know the fax number of the destination fax machine.你需要知道目标传真机的传真号码。I can not fax because the fax machine can not work.我传真不了，因为传真机坏了。
The fax machine needs to be plugged into a power source and also into a working phone jack.传真机需要接通电源并连入一个工作的电话听筒的塞孔中。Gather the documents you want to send and put them in the order you want them to be received.收集好你要传真的文件并把它们按你需要的接收顺序排列。
Lay the documents face up in the fax machine feeder tray with the coversheet on top.把(需要传真的)文件正面向上放在传真机的输入盘中，把封页纸张放在最上面。Dial the recipient's fax number.拨接收者传真机的号码。The fax machine will first scan each of the document pages into its memory.传真机会首先将文件中的每一页扫描到它的存储器中。Press the send button and the machine will send the documents to the person you have dialed.按下传送键，传真机会将文件传送到你拨叫的传真机使用者那里。Wait until all the pages have gone through and you receive confirmation.等到文件的每一页都通过传真机，并且你收到了确认发送的信息。If the fax machine has a small display screen，look for a confirmation that the fax went through.如果传真机有一个小显示屏，则在显示屏上查找传真已发送的确认通知。Some fax machines will also print out a short confirmation report.一些传真机也会打印出一份确认发送的简短报告。You can then call the recipient to make sure he not only has received the documents but that they are legible.然后你可以打电话给接收者，不仅要向他确认是否已收到文件，还要确认文件是否清晰可读。Make sure that there's enough printer paper loaded in the fax machine's paper tray.确认传真机的送纸盘中装有足够的复印纸。The fax machine will automatically begin to print each page of the fax.传真机会自动开始打印传真的每一页。Check the coversheet to make sure you received as many pages as were sent.对照封页纸，以确保收到所发送传真的每一页。If it's an important document，call or email the sender to confirm that you received the fax.如果是重要文件，收到传真后打电话或发邮件告知发送方，传真已收到。
A=Vivian Mill(维维安·米尔)
B=Zhang Ying(张颖)
Zhang Ying and her colleague Vivian Mill are talking about the fax machine their department has just bought in their office.张颖和她的同事维维安·米尔在办公室里谈论他们部门新买的传真机。
A：Zhang，have you seen the new fax machine our department has just bought？A：张，你看到了我们部门新买的传真机了吗？B：Definitely！It is beautiful.I like it.I have dreamed for a fax machine in our department for a long time.A：当然了！很漂亮，我喜欢。我一直就希望我们的部门能有台传真机。
A：Why are you so crazy about the fax machine？A：你为什么对传真机如此喜欢啊？
B：The fax has greatly changed office work，especially in China.When you place a sheet of paper in a fax machine，the machine"reads"the writing on the page and changes the shapes of characters into electronic signals.It then sends these signals down an ordinary telephone line to another fax machine，which changes the signals back into the shapes of characters.You can imagine how useful this is，particularly in countries like China and Japan，which use written characters not letters.It is also useful for sending pictures，designs，maps and so on.B：传真机使办公室的工作大为改观了，特别是在中国。你把一张纸放进传真机，机器就会"阅读"纸上的字，并把字形变为电子信号。然后，机器把这些电子信号送入普通的电话线路，传送到另一部传真机上，这部传真机就把这些信号再变成字形。你可以想像这种机器是多么有用，特别是在中国和日本这些国家，人们书写的文字是方块字，而不是字母。传真机还可以用来传送图片、设计、地图等等。A：But sending a fax is more expensive than posting a letter.A：但是发送传真费用比邮寄一封信高多了。B：That's true，but it is much quicker.For example，you can send information abroad immediately，but mailing a letter might take a week or so.B：这是真的，但是发送传真比邮寄信函要快得多。比方说，你可以把信息立刻传送到国外，而寄信则可能需要一周左右。A：We can send emails，which may be quick and cheap as well.A：我们可以发送电子邮件，它可是既快速又廉价啊。B：That's when we have our files in electronic versions.If the files are only in paper version，it would be more complicated to send an email because you need to scan the file into the computer first，and fax would be convenient in that situation.B：那是我们有文件的电子版本的时候，如果该文件仅有纸质版，发送电子邮件就会变得很复杂，因为你需要先把文档扫描进计算机里，而那种情况下，如果有传真机的话就会方便了。
A：Yeah，fax is especially useful for urgent transferring of paper files.A：是的，在传送紧急纸质文件时，传真是特别有用的。B：I have heard that nowadays there is a kind of software which makes it possible to send faxes through the internet without using a fax machine.B：我听说现在已经有软件能够通过互联网发送传真，而不用传真机了。
A：That's more convenient and cheaper.A：那就更方便和廉价了。B：Yes.B：是啊。
A=Amy Turner(艾米·特纳)
B=Zhang Ying(张颖)
Amy Turner was just transferred to a new department in her company.She asked Zhang Ying，who have been working in the office，about the routine business.艾米·特纳刚刚调动到她公司的一个新部门中，她向这个部门办公室中的张颖咨询日常业务。
A：Good morning，I'm Amy Turner from the USA.Nice to meet you.A：早上好，我叫艾米·特纳，来自美国，很高兴见到你。B：Good morning，Amy.I am Zhang Ying.
Nice to meet you，too.B：早上好，艾米。我是张颖，也很高兴见到你。A：Hello，Zhang.I have just been transferred to your department.I am not familiar with my work.Could you tell me what I am supposed to do here？A：你好，张。我刚才被调到这个部门，不太熟悉我的工作。你能告诉我，我在这里主要需要做什么吗？
B：Of course.You need to sort out all the files，put them in an archive，make and answer calls，and receive and send faxes，etc.B：当然。你需要整理所有文件，把它们归档，接打电话，收发传真，等等。
A：Receive and send faxes？I am afraid I have problems with that.I haven't used a fax machine before.Could you teach me how to use the fax machine？A：收发传真？这对我来说，恐怕有困难。我之前没有使用过传真机，能麻烦你教教我如何使用传真机吗？
B：Sure，I would like to.This way，please.I will show you.B：当然，我非常乐意。请这边来，我给你演示一下。A：Thank you.That's very kind of you.A：谢谢你，你真是太好了。B：First，when you want to send a fax，fill out a cover sheet including the person you are sending the fax to，his fax and phone numbers，your name，your fax and phone numbers，a message to the person receiving the fax，the date and the number of pages you are sending，which includes the cover sheet.If you are sending three pages and a cover sheet，list four total pages.B：首先，当你想要发送传真时，先填写一张封面，包括传真接收人的姓名，他的传真号码和电话号码，你的姓名，你的传真和电话号码，给传真接收人写的简短信息，发送传真的日期和页数，页数要包括封面。例如，你发送三页的文件和封面，则页数写四。
A：Yes，I see.Then what should I do？A：好的，我明白了。然后，我该做什么呢？B：Put the pages into the fax machine with the cover sheet facing you.Dial the fax number of the machine you are sending the documents to—be sure you use his fax number，not his phone number.B：把文件放到传真机的输入盘中，封面正面朝你。拨下要发送到的目标传真机的号码——确定你使用的是接收人的传真号码，而不是他的电话号码。
A：OK，I have kept that in mind.Is dialing a fax machine the same as dialing a telephone？A：嗯，我记住这一点了。传真机拨号和电话拨号一样吗？
B：Yes.Fax machines resemble telephones and are easy to use.After that you can press the send button and the machine will send the documents to the person you have dialed.Wait until all the pages have gone through and you receive confirmation.You can then call the recipient to make sure he not only has received the documents but that they are legible.B：是的。传真机与电话类似，所以容易操作使用。然后，你就可以按下发送按钮，传真机会将文件传送到你拨叫的传真机使用者那里。等到文件的每一页都通过传真机，并且你收到了确认发送的消息，你可以打电话给接收者，不仅要向他确认是否已收到文件，还要确认文件是否看得清楚。
A：Is that all？A：这就完成了吗？B：Almost，but there is the last step，which is to make notes of the fax you have sent.You just need to fill in the logbook of our office hanging there.You see？B：差不多了，但还有最后一步，就是记录你所发送的传真。你只需要记在挂在那边的办公室日志中就行了，看到了吗？
A：Yes，thank you very much.A：嗯，看到了，非常感谢你。B：You are welcome.B：不用客气。
1.be crazy about 是口语中的常用词组，指某人对某人某物或某事着迷或狂热。例如：Lucy is crazy about Latin dance.露西对拉丁舞着迷。
2.虽然英语中没有量词这一词类，但是英语中的有些名词却可以起到汉语中量词的作用。对话中出现的a sheet of paper(一张纸)就是一例。类似表达在英语中还有很多，例如a cup of tea(一杯水)，a packet of cigarettes(一盒香烟)，a loaf of bread(一条面包)，a wisp of smoke(一缕烟)，a pack of wolves(一群狼)，a batch of dogs(一群狗)，a glimmer of hope(一线希望)，a burst of laughter(一阵笑声)，a train of thoughts(一连串的想法)，等等。
3.mail a letter 指寄信。mail作动词，可以是mail sb sth 或 mail sth to sb，例如：I mailed my mother a sweater/I mailed a sweater to my mother.我给我妈妈寄了一件毛衣。mail 作名词，指信件或邮政系统，等同于英国英语中的post.例如：a mail train 邮政列车。
4.sort out 指进行分类整理，例如：It takes a long time for her to sort all the files out.她花了很长时间才将所有的文件都整理出来。
5.keep sth in mind 意思是记住某事，反义词组是get sth off mind 忘记某事。
6.Is that all？其肯定形式that is all 常用在陈述最后，表示所有的话已讲完。
商务名言警句（一）
Necessity never makes a good bargain.(Benjamin Franklin，American president)
急需难买便宜货。（美国总统，富兰克林）
There can be no economy where there is no efficiency.(Disraeli，British statesman)
没有效率就没有经济。（英国政治家，狄斯雷利）
Business？That's very simple—it's other people's money.(Alexander Dumas，French novelist)
做生意吗？那太简单了——叫别人掏钱包。（法国小说家，小仲马）
There is no resting place for an enterprise in a competitive economy.(Alfred Sloan.American businessman)
在竞争的经济中，没有企业休息的地方。（美国实业家，斯隆）
Advertising may be described as the science of arresting human intelligence long enough to get money from it.(Leacock Stephen，Canadian economist)
广告可被视为一种长久蒙蔽人类智慧以期从中赚钱的技巧。（加拿大经济学家，斯蒂芬）
All progress is based upon a universal innate desire on the part of every organism to live beyond its income.(Samuel Butler，British writer)
世人莫不怀着一种与生俱来的欲望，要把支出超过收入，此乃一切进步的动力。（英国作家，勃特勒）
Inappropriate Language
A group of nuns were traveling in a car when it had a flat tire.They got out and attempted to change it，but being rather unworldly，they had no idea how to go about it.Fortunately，a truck came along and the driver offered to change it for them.They gratefully accepted.
As the trucker jacked up the car，it slipped from the jack.'Son-of-a-bitch！'he screamed.'Sir，that is inappropriate language，'the eldest nun said.'We understand you're upset，but must you use such language？''My apologies，Sister，'he replied，and tried again.It slipped again and nearly smashed his fingers.'Son-of-a-bitch！'he screamed.'Please，sir，we would ask you again not to use such language，'the nun scolded.'If changing our tire is causing you to do so，perhaps it would be best if you didn't help us.''I'm sorry，Sister，but I get so upset that it just comes out，'the trucker replied.'Well，'said the nun，'say something else when you get upset.Say something like'dear Lord，help me.''Once more，the trucker attempted to jack up the car and again it slipped.He began to blurt out'Son……'but quickly caught himself and said，'Dear Lord，help me.'At that，the car miraculously rose into the air all by itself.
Staring in amazement，the nuns exclaimed，'Son-of-a-bitch！'
Business Letter 商业信函
letterhead 信头
salutation 称呼
signature 签名
post 附笔
attachment 附件
catalogue 目录
on the spot 当场，在现场
opening sentence 开头语
closing sentence 结束语
Serial number/Reference number 编号，序列号
name and title of person addressed 收件人姓名和头衔
request for information 要求提供信息
to response to request 回复请求
I am writing to inquire about……我写信询问……I am writing in reference to……我写的这封信与……有关。I read/heard……and would like to know……我看到/听到……并想知道……
Could you please send me your brochure？可否请你把你们的宣传册寄给我？Thank you for your assistance.谢谢您的协助。I look forward to hearing from you.我期待着您的回复。Thank you for your interest/inquiry.感谢您关注/询问。Enclosed is the information you requested.附加的是您所要求的信息。You can learn more about this at……
您可以从……处了解更多与此相关的信息。If you require assistance，please contact me.如果您需要帮助，请联系我。
If I can be of more help，please feel free to contact me at……如果我能得到更多的帮助，您可以随时通过……与我联系。Could you please send me your most recent brochure？能否请您寄给我您最新的商品宣传册？Could you fax me the results of the market survey？你可以将市场调查的结果传真给我吗？I would be very grateful if you could send me this information.如果您能寄给我这方面的资料，我将非常感谢。Please return the enclosed envelope with your payment.请将所附的信封与您的付款一同返回。Thank you for your hospitality.谢谢您的盛情款待。I enjoyed having lunch with you last week while I was in New York.我很高兴上周在纽约时能与您共进午餐。Congratulations on your promotion to General Manager.恭喜您晋升为总经理。
I want to congratulate you on your new position.祝贺您获得新职位。
I was happy to hear that contract negotiations went well.我很高兴听到这一合同的谈判进行得很顺利。I am writing to tell you about……我写信告诉您……Our new product is coming out next month.
我们的新产品即将在下个月出产。This product/service is designed to(help you)……这产品/服务的目的是(帮助您)……Please refer to the enclosed invoice/brochure.请参阅所附的发货单/小册子。
I hope you have had a chance to look over the materials we sent.我希望您有机会查看我们寄给您的材料。I am writing to confirm……我写信向您确认……I would like to confirm what we discussed last Friday.我谨向您确认我们上周五讨论的问题。I would just like to confirm the main points we discussed.我只是想确认我们讨论过的要点。I am writing to let you know that……我写信通知您……Please be aware/informed that……请注意获悉……I would like to inform you of a recent policy change.我谨通知您最近的一个政策变化。I am happy to inform you that……我很高兴地通知您这一点……Your request for funding has been approved.您要求的资金已得到批准。
If we can be of assistance，please don't hesitate to ask.如果我们能有所帮助，请尽管来找我们。Your monthly installment is past due.您的每月分期付款过期了。Please send payment as soon as possible.请尽快付费。
A=Xiao Yue（晓月）
B=Tom（汤姆）
A：I know some things about wring a business letter.For example，if you start a letter with'Dear Sir'or'Dear Madam'，you should finish by writing'Yours Faithfully'.A：我知道写商务信件的一些知识。例如，一封信以"亲爱的主席先生"或"亲爱的太太"开始，而以"忠实的"结束。
B：That's right and if you know the person's name and you start by writing'Dear Mr Smith'or'Dear Mrs.Turner'，you should finish by writing"'Yours Sincerely'.B：正确，如果你知道收件人的姓名，你则应该以"亲爱的史密斯先生"或"亲爱的特纳夫人"开始，并应该以"此致"结束。
A：Right.But I wanted to know some key phrases I could use.When I start a letter and I want to mention a letter that has been sent to me，can I say something like'With reference to your letter of July 15'？A：对。但是，我想知道一些可以使用的关键词组。当我开始写一封信时，我想提及我之前收到的信，我可以说，"正如您7月15日的来信所提到的"吗？
B：Yes，or you could write'Further to your letter of July 15'，although perhaps that is not so common.If you have a question you could say'I am writing to inquire about'.B：可以，或者你可以写"继您7月15日的来信"，但这可能并不是常用的。如果你有问题要询问，你可以说"我写信咨询有关……的事情"。
A：Could I say'I am writing to ask about'？A：我能说"我写信询问"吗？B：Sure，no problem，although，'inquire"sounds more formal.Then if you are sending something with the letter，you should say'Please find enclosed'and then say whatever it is you are enclosing.B：当然，没问题，但"咨询"听起来更正式。如果你发送一些附件，你应该注明"附上"，再说明你附的东西。
A：Or just'I enclose'would be OK，wouldn't it？Now when I want to finish the letter and want to say that I am willing to give more details I should write'If you require any further information'.A：或者说"我附上……"也可以，是吗？现在，我想要结束整封信，并想说我愿意提供更多的细节，我可以写"如果您需要任何进一步的资料"。
B：Yes or'Should you have any further questions'and then write'do not hesitate to contact me'.B：是的，或者"如果您有任何进一步的问题"，再写上"请不要犹豫与我联系"。
A：How about"Don't think twice to contact me'？B："直接与我联系就行"如何？
B：Yes，that's OK，but，again，it's a little less formal.Now your final phrase should be something like'I look forward to hearing from you soon.'B：可以，但这个也是不那么正式。现在你可以写下最后一句，诸如"我期待着早日收到您的回复"。
A：Ah yes or'I hope to hear from you soon.'A：嗯，或说"我希望很快收到您的回复"。
B：Yes.B：对。
A=Elizabeth(伊丽莎白)
B=Bob(鲍伯)
Elizabeth does not know how to write a business letter，so she asked Bob to teach her.伊丽莎白不知道如何写商业信函，所以她让鲍伯教她。A：Hello，Bob，could you teach me how to write a business letter？A：你好，鲍伯，你能不能教我如何撰写商业信函？B：Sure.Before writing a business letter，you need first consider the objective of your letter，that is，why are you writing the letter or in other words，what is the purpose of writing the letter.B：当然可以。在撰写商业信函时，你首先需要考虑这封信的目的是什么，也就是你为什么写这封信，或者换句话说，你写这封信的目的是什么。
A：Yes，I will bear that in mind.A：是的，我会记住这一点。B：Next，you have to consider the audience of your letter，so that you can choose the right address form.B：然后，你必须要考虑信的读者，这样你才能够选择合适的称呼。
A：And then？A：然后呢？B：You have to organize all the information you want to include in the letter and their order.B：你必须组织你想要的所有信息，并合理安排它们的顺序。
A：And I should put the most import information first，right？A：我要把最重要的信息放在最前面，对不对？B：Yes，and then the last step.B：是的，然后是最后一步。A：What is that？A：是什么？B：Careful proofreading.That is very important.You have to check whether the format of the letter is appropriate，whether there are spelling errors or whether you have signed your name，etc.B：仔细校对。这是非常重要的。你必须检查信的格式是否适当，是否有拼写错误，或你是否已签署自己的姓名，等等。
A：Oh，I see.A：噢，我明白了。
1.key phrase 重要的短语。key作形容词，意为"重要的，关键的"与important同义。常用的词组有：key word(关键词)，key problem(关键问题)等。key作名词，除了指钥匙外，还指计算机键盘中的键，键盘则是keyboard.
2.No problem 此处用来表示愉快地同意某人的请求，译为"当然了，没问题"。例如：Could you open the window？The office is stuffy.你能打开窗户吗？办公室里很闷。No problem.没问题。
3.be willing to do sth 意为愿意做某事。例如：He is willing to join the army.他愿意参军。
4.bear sth in mind 与 keep sth in mind 意思相同，都是指记住某事。
商务名言警句（二）)
A friendship founded on business is better than business founded on friendship.(John D.Rockefeller，American businessman)
建立在商务基础上的友谊胜过建立在友谊基础上的商务。（美国实业家，洛克菲勒）
Did you ever expect a corporation to have a conscience，when it has no soul to damned，and no body to be kicked？(Edward Thurlow，British lawyer)
公司既没有灵魂可以被诅咒，又没有躯体可以被踢翻，难道你指望它有什么良心吗？（英国律师，华德罗）
Good times，bad times，there will always be advertising，In good times people want advertising；in bad times they have to.(Bruce Barton，British economist)
不管是繁荣时期还是萧条时期，广告总会存在。繁荣时，人们想做广告；萧条时，人们不得不做广告。（英国经济学家，巴顿）
Here's the rule for bargains'Do other men，for they would do you.'That's the true precept.(Charles Dickens.British novelist)
这里有一条交易法则："欺骗他人，因为他们也欺骗你。"这是真正的经商之道。(英国小说家，狄更斯)
If enterprise is afoot，wealth accumulates whatever may be happening to thrift and if enterprise is asleep，wealth decays，whatever thrift may be doing.(John Maynard Keynes，British economist)
如果企业在进展，财富的积累可能靠节俭；如果企业熟睡了，不论节俭不节俭，财富也在衰落。(国经济学家，凯恩斯)
Literature flourishes best when it is half a trade and half an art.(William Ralph Inge，British writer and churchman)
当文学一半成为贸易，一半成为艺术时，那是它最繁荣的时期。(英国作家、牧师，英奇)
Walk on Water
Joey had heard a family rumor that his father，his grandfather and even his great grandfather，all"walked on water"on their 21st birthday.Well today was his 21st birthday and if they could do it，so could he.
So，off he went in a boat with his friend Eric.When he got out in the middle of the lake，he got up and stepped out of the boat……and damn near drowned.
The next day，Joey asked his grandmother why he wasn't given the same gift as the others in his family.The grandmother told him that his father，grandfather and great grandfather had all been born in February……not in August as was he.
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